Get in touch

01Email us

Questions about the app, problems with this website, and press enquiries all go here. There is no ticket number to keep track of; a reply comes back from a person.

Anything about your information goes to the same address: what we hold, correcting it, or deleting it. Write Privacy request in the subject line. See section 06.

02Where the app is

Pool Headquarters is available now on the App Store and Google Play.

03The fastest way to reach us

Once you are using the app, Tell Pool HQ inside it is the quickest route. It attaches your app version, the screen you were on, and your basic pool setup, which is usually what we need to understand a problem.

It does not send your test results, your history or your photos. Your email address goes with it only if you tick the box asking to be contacted.

By email, these details usually save a round trip:

• Your device and its operating system version, for example “iPhone 15, iOS 18.4” or “Pixel 8, Android 15”.
• What you were doing when it happened.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

Please do not send passwords or payment details. We will never ask you for them.

04Before you write about missing data

Pool Headquarters is local-first. Your pool record, your tests and your history are stored on your own device, and Pool HQ does not currently require an account. That means there is nothing for us to look up when you write in, and we cannot recover pool data for you, because we have never had a copy of it.

The protection against this is built into the app: Settings › export a backup writes a file you keep, and Settings can restore from that file later. Exporting one occasionally is the difference between a bad day and a lost season.

If you clear your browser storage, replace your device, or uninstall the app without a backup, that history is gone.

05Common questions

Pool HQ suggested an amount that looks wrong.

Check your pool volume in Settings first. Every chemical amount scales directly with it, so a wrong volume produces a proportionally wrong amount. Then re-run your test. Pool HQ’s suggested amount should always be checked against and used consistently with the product label. If it still looks wrong, tell us the reading and the volume and we will look.

I lost my pool history.

If you have a backup file, Settings will restore it. If you do not, we are sorry, but we have no copy. See section 04.

The weather is not showing.

Weather needs a ZIP code in Settings, and it depends on an outside service that is occasionally unavailable. It is optional and unrelated to your chemistry.

Import Report did not read my report correctly.

Check the numbers before saving; they are editable. Reports vary a lot between labs and stores. Telling us the report type helps us improve it.

06Privacy requests

Requests about your information, whether that is asking what we hold, correcting it, or deleting it, go to support@poolheadquarters.app. Write Privacy request in the subject line.

If you are asking us to delete a message you sent through Tell Pool HQ, tell us roughly when you sent it and either the email address you gave us or a phrase from what you wrote, so we can find the right one. The Privacy Policy sets out what we hold and what we do not.

To erase everything Pool HQ has stored on your device, or to see both routes written out step by step, read Delete your Pool HQ data.

07Safety, and what support can help with

We can help with the app: something that will not load, a number that will not save, a calculation that looks wrong for the readings you entered, a feature you cannot find.

We are not a pool service, and support is not a treatment consultation. For questions about your specific water, your equipment, or how to handle a particular product:

• The product label and its safety data sheet govern how that product is stored, measured and added. They are written for the exact strength in your hand; Pool HQ is not.
• A qualified pool professional can stand at the side of your pool and see what an app cannot. There is no cost to asking.
• Water that will not clear, equipment behaving abnormally, or a contamination event are all reasons to bring one in.

In an emergency, do not email us and wait. For chemical exposure, inhalation or swallowing, call your local emergency number; in the United States the Poison Help line is 1-800-222-1222, available 24 hours a day. If anyone is in distress in the water, call your local emergency number immediately.

The Pool Care & Safety Disclaimer sets out the full safety position, including the rule never to mix pool chemicals.

08Company

Pool Headquarters is the product name. VomZZZ Pool Solutions, LLC is the company behind it.